We have taken some important but essential measures to make your holiday safe, but at the same time always pleasant and relaxing, precisely because one of our priorities is to make you spend an unforgettable holiday, but without neglecting safety for our guests and our staff.
FOR THIS REASON EVERY DAY WE GUARANTEE TO:
- to keep the correct preventive measures to ensure the respect of hygiene and safety protocols;
- sanitize, at every departure, the room, the bathroom, the air filters and the minibar, to ensure to the next guest a hygienic and safe environment;
- sanitize and disinfect, several times a day, the common areas and all the surfaces of the most contact ( as the reception desk, the lift, the door handles, the switches and the handrail);
- ensure and enforce safety distances;
- provide hand sanitizing dispensers in all common areas;
- all the rooms will be constantly aerated;
- keep the right distance between the tables in the breakfast room, restaurant and bar;
- make you feel at home as always, with our smile, our hospitality and our expertise;
- Cleaning and Disinfection guaranteed thanks to the special products for surfaces and floors;
- Plexiglass slide along the entire desk;
- Possibility of fast check in if you send us in advance the documents of all guests in the room;
- Reception opens from 07.00 am till 10.00 pm from Sunday to Thursday and from 07.00 am till 11.00 pm on Friday and Saturday. In case of departure before 07.00 am, we require the balance of the stay the night before departure;
- Automated opening of the entrance door with individual badge of the room
- Cleaning and Disinfection guaranteed thanks to special products for surfaces and floors;
- On booking, with an extra charge of € 10,00 , it is possible to sanitize the room, the bathroom, the air filters and the minibar with a certified professional system based on hydrogen peroxide. As a guarantee for the guest, at check-in, we will provide you the certification issued by the system at the end of each sanitization process; This service is already included for the Floating Suite Spa, the Pool Junior Suites and the Lake Junior Suites.
- On request it is also possible to sanitize the room every day (for a fee);
- Our partner laundry, who provides us bed linen and towels for bathroom and swimming pool, is one of the few in Italy, certified by the R.A.B.C. biocontamination system according to the requirements of UNI EN 14065:2016;
BREAKFAST FROM 07.30 TILL 10.00
- We moved the breakfast from the restaurant to the gala hall “Golfo dei Fiori” and the new terrace on the lake, that ensure the distance between the tables, without introduce time slots;
- The buffet will mostly be self service, but some products will be served directly by our staff;
SWIMMING POOL AND BEACH AT THE LAKE AVAILABLE FROM MAY
- It is not possible to reserve beds / deckchairs in advance and it is forbidden to leave on the beds / deckchairs personal items if not used and you are not present;
- In the swimming pool, we guarantee the distance, the sanitization of sun beds, showers, walkways and other materials, using specific products for disinfection;
- The pool is controlled by an electronic control unit that automatically manages the disinfection of the water in the pool and as usual, we will carry out several daily checks of the water parameters and the level of chlorine and pH;
- We have equipped our beach with access to the lake, with sunbeds, beach umbrellas and shower to offer to our guests a valid alternative to the pool, where they can sunbathe or enjoy a swim in the lake. Furthermore there is an outdoor mini whirpool with heated water up to 6/7 people. We guarantee the distance and the sanitization of the equipment here too;
- In case you wish to stay at the pool after check-out time (supplement € 20,00 per person), you can ask at the reception desk for availability at the moment of the check-out;
- Our staff attended a training programm to apply all the preventive and protection measures for their own and guests' safety;
- All hotel staff is obliged to respect a protocol that has been established;
It is very important for us to explain you all the new regulations: at first to inform you about our commitment to ensure safety and to avoid any unpleasant misunderstandings and related disputes regarding the economic offer applied at the moment of booking confirmation.
As dictated by orders of the the government, the regions and the city of the moment and by the common sense and civic spirit, we are most concerned to ensure everyone (guests and staff) a safe environment under every aspect: an essential ingredient for a "carefree" holiday on our beautiful lake!!